Question 1

How do I book an appointment?

Accepted Answer

Build your appointment on our Book page, then confirm the date and time in our live scheduling calendar. You can also book directly with a specific professional from their profile.

Question 2

Can I book more than one service at once?

Accepted Answer

Yes — select everything you want on the Book page. Our current scheduler takes one service per booking, so your first service is pre-selected and the rest are passed along with your request; we may book them back-to-back or on the same visit where time allows.

Question 3

Can I request a specific professional?

Accepted Answer

Absolutely. Jasnia handles nails, brows and permanent makeup, Maci handles lashes, and Emerald handles waxing and sugaring. The booking page only offers professionals who perform everything you selected.

Question 4

What are your hours?

Accepted Answer

Current availability is always shown in the live booking calendar, which reflects each professional's real schedule.

Question 5

How often do I need a lash refill?

Accepted Answer

Refills should be booked every 2–3 weeks. Any time after the 3 week date you will be charged for a full set, so please book your fills in advance and arrive with clean, washed lashes.

Question 6

What is a Korean lash lift?

Accepted Answer

A lash lift that uses a cysteamine-based formula with hydrating serums, including hyaluronic acid, which relaxes the whole lash to create lift and definition. It is $80 and takes around two hours.

Question 7

Should I remove extensions myself?

Accepted Answer

No. Book a professional removal, which includes a lash bath and optional lash growth oil.

Question 8

Do you use wax or sugar?

Accepted Answer

Both. Your technician chooses hard wax, soft wax or sugaring based on the area being treated and your skin.

Question 9

How should I prepare?

Accepted Answer

The salon's official preparation instructions will be published here once supplied. If you have questions before your first appointment, call the salon and we will walk you through it.

Question 10

Who performs waxing?

Accepted Answer

Emerald Greene, a licensed cosmetologist and wax technician, with a fresh setup for every client.

Question 11

What is a structured manicure?

Accepted Answer

A rubber base with a builder gel overlay designed to enhance and support your natural nails. The salon's own service notes say it lasts at least four weeks, and it starts at $70 for solid color.

Question 12

What is an acrylic overlay?

Accepted Answer

Acrylic and shellac applied over your existing natural nails, without using false tips.

Question 13

What is your cancellation policy?

Accepted Answer

The salon's written cancellation, deposit and late policies will be published on our Policies page once supplied. Any deposit required at booking is collected by the scheduler.

Question 14

Do I need to complete forms?

Accepted Answer

Required intake and consent forms are collected with your booking. A client portal that saves your intake answers between visits is in development.

Questions, answered

Booking

Lashes

Waxing & sugaring

Nails

Policies & payments